Terms and Conditions | Raikarsjewellery

Terms & Conditions

Effective Date: 15 August 2026

Welcome to www.raikars.com (“Website”), operated by Raikars (“Raikars”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the Website and any products, services, content, features or functionality made available through the Website.

By accessing, browsing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. About Raikars

Raikars is a jewellery business based in Bengaluru, Karnataka, India, offering silver jewellery and related products through its stores and online channels.

Our stores include:

Raikars – Jayanagar
No. 108, Uday House,
30th Cross, 8th Main,
Jayanagar 4th Block, Bengaluru – 560011, Karnataka, India.

Raikars – Commercial Street
#66, Dispensary Road,
Tasker Town, Shivaji Nagar,
Bengaluru, Karnataka, India.

Contact:
Phone: 080 41211077
Email: abhi@raikars.com

2. Acceptance of Terms

By using the Website, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use the Website only for lawful purposes.

If you are using the Website on behalf of another person or organisation, you represent that you are authorised to accept these Terms on their behalf.

3. Changes to These Terms

Raikars reserves the right to modify, update or replace these Terms at any time.

Changes will become effective when the revised Terms are published on the Website unless otherwise stated.

Your continued use of the Website after changes are published constitutes acceptance of the revised Terms.

We recommend that you review these Terms periodically.

4. Website Use

You agree to use the Website only for lawful purposes.

You must not:

Use the Website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to the Website or its systems.
Introduce viruses, malware or other harmful code.
Interfere with the Website's operation or security.
Attempt to copy, modify or reverse engineer the Website.
Use automated systems to scrape or collect Website content without our written permission.
Impersonate another person or entity.
Provide false or misleading information.
Use the Website to infringe the rights of Raikars or any third party.

Raikars reserves the right to suspend or terminate access to the Website where we reasonably believe these Terms have been violated.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on the Website are accurate.

However:

Colours may appear differently depending on your device or screen.
Product photographs are for illustrative purposes and may not represent exact physical dimensions.
Minor variations may occur in handmade or artisan products.
Product availability may change without prior notice.
Product specifications may be updated from time to time.

We reserve the right to correct errors or inaccuracies in product descriptions, prices or availability.

6. Jewellery Specifications

Jewellery may vary slightly from product photographs due to:

Manufacturing processes
Hand-finishing
Design variations
Natural characteristics of materials
Lighting and photography
Screen and device settings

Where applicable, product pages may specify details such as material, weight, dimensions, finish and other characteristics.

Customers should review the product information carefully before placing an order.

7. Product Availability

Products displayed on the Website are subject to availability.

Listing a product on the Website does not guarantee that the product will remain available until an order is completed.

We may:

Limit quantities available for purchase.
Discontinue products.
Temporarily suspend product availability.
Cancel an order where a product is unavailable.
Correct inventory or availability errors.

If we are unable to fulfil an order after payment has been received, we will provide an appropriate refund in accordance with our applicable refund policy.

8. Prices

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice.

Applicable taxes, delivery charges, making charges or other applicable charges may be displayed separately or included in the listed price depending on the product and applicable requirements.

Raikars reserves the right to correct pricing errors.

If an order has been placed based on an obvious pricing error, we may contact you before processing the order or cancel the order and provide an appropriate refund.

9. Orders

Placing an order through the Website constitutes a request to purchase the selected product.

An order may be subject to verification and acceptance by Raikars.

We reserve the right to refuse or cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Payment failure
Incorrect or incomplete customer information
Delivery limitations
Technical errors
Violation of these Terms

Where an order is cancelled after payment has been received, the applicable amount will be refunded through the relevant payment mechanism, subject to the applicable refund policy.

10. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another communication channel provided by you.

An order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We may contact you to verify order details before processing the order.

11. Payments

Payments may be processed through third-party payment gateways or financial service providers.

By making a payment, you agree to comply with the terms and conditions of the applicable payment service provider.

Raikars does not generally store complete payment card information on its own systems.

If a payment is unsuccessful, delayed or reversed, the order may not be processed until payment is successfully confirmed.

12. Delivery and Shipping

Where online delivery is offered, delivery will be made to the address provided by the customer.

Customers are responsible for providing accurate delivery information.

Raikars shall not be responsible for delays caused by:

Incorrect or incomplete addresses
Customer unavailability
Courier or logistics delays
Natural disasters
Government restrictions
Strikes or transportation disruptions
Technical failures
Events beyond our reasonable control

Estimated delivery timelines are indicative and may vary depending on the destination, product availability and logistics provider.

13. Inspection on Delivery

Customers are encouraged to inspect the package and product upon delivery.

If the package appears damaged, tampered with or materially different from the order, the customer should contact Raikars as soon as reasonably possible and provide relevant photographs, videos and order details where requested.

Failure to immediately report an issue does not automatically waive any statutory rights that cannot legally be excluded.

14. Returns, Exchanges and Refunds

Returns, exchanges and refunds shall be governed by Raikars' applicable Return, Refund and Cancellation Policy.

Different conditions may apply depending on:

Product category
Product condition
Customisation
Personalisation
Promotional offers
Time elapsed from delivery
Whether the product has been worn, altered or damaged

Before purchasing, customers should review the applicable return and refund terms.

Nothing in these Terms is intended to restrict any consumer rights that cannot legally be excluded under applicable Indian law.

15. Customised and Personalised Jewellery

Where Raikars offers customised or personalised jewellery:

The customer is responsible for providing accurate specifications.
Customised products may not be eligible for return or exchange except where required by applicable law or where the product is defective.
Production timelines may vary.
Customer approval may be required before production.
Changes requested after production has commenced may not be possible or may involve additional charges.

Specific terms may be provided for individual customised orders.

16. Jewellery Care

Jewellery requires appropriate care to maintain its appearance and condition.

Customers should follow any care instructions provided with the product.

Raikars shall not be responsible for damage caused by:

Improper use
Accidental damage
Exposure to chemicals
Perfumes or cosmetics
Chlorinated water
Improper cleaning
Normal wear and tear
Unauthorised alterations or repairs
Failure to follow care instructions

Where applicable, warranty or service terms for specific products will be communicated separately.

17. Intellectual Property

All content available on the Website, including:

Logos
Brand names
Product photographs
Product descriptions
Graphics
Images
Videos
Designs
Text
Website layout
Software
Icons
Trademarks

is owned by or licensed to Raikars unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may view and use Website content for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit Website content without prior written permission from Raikars.

18. Trademarks

“Raikars” and associated logos, names, designs and branding elements may constitute trademarks or other intellectual property of Raikars.

No rights to use these trademarks are granted merely by accessing or using the Website.

19. User-Submitted Content

If the Website allows customers to submit reviews, photographs, comments, testimonials or other content, you agree that:

The content must be accurate and lawful.
You must have the necessary rights to submit the content.
The content must not infringe third-party rights.
The content must not contain unlawful, abusive, defamatory or offensive material.
The content must not contain malicious code or spam.

By submitting content, you grant Raikars a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish the content for legitimate business and promotional purposes, subject to applicable law.

Raikars reserves the right to remove content that violates these Terms.

20. Third-Party Links and Services

The Website may contain links to third-party websites, applications, payment gateways, social media platforms or services.

Raikars does not control and is not responsible for:

Availability of third-party services
Content of third-party websites
Privacy practices of third parties
Security of third-party systems
Transactions conducted through third-party platforms

Your use of third-party services may be governed by their respective terms and policies.

21. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

The Privacy Policy forms part of these Terms.

22. Website Availability

We endeavour to keep the Website available and functioning properly.

However, we do not guarantee that:

The Website will always be available.
The Website will be uninterrupted.
The Website will be free from errors.
All content will always be current.
The Website will be free from viruses or other harmful components.

The Website may occasionally be unavailable due to maintenance, upgrades, technical problems or circumstances beyond our control.

23. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

Raikars does not make representations or warranties that the Website will always be accurate, complete, uninterrupted or error-free.

Nothing in these Terms excludes any warranty, condition, right or remedy that cannot legally be excluded under applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Raikars shall not be liable for indirect, incidental, special or consequential losses arising from the use of or inability to use the Website.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud or other matters for which exclusion or limitation is prohibited.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Raikars, its owners, employees, representatives and service providers from claims, losses, liabilities, damages and expenses arising from:

Your violation of these Terms.
Your unlawful use of the Website.
Your infringement of third-party rights.
Information or content submitted by you.
Your misuse of products or services.

26. Suspension or Termination

Raikars may suspend or terminate your access to the Website if:

You violate these Terms.
You engage in fraudulent or unlawful activities.
Your conduct threatens the security or operation of the Website.
Required by law or regulatory authorities.
We discontinue the Website or relevant services.

Termination will not affect rights or obligations that accrued before termination.

27. Force Majeure

Raikars shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Floods
Fire
Earthquakes
Epidemics or pandemics
War
Terrorism
Civil disturbances
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Power failures
Cybersecurity incidents
Failures of third-party service providers

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory laws, disputes arising from these Terms or use of the Website shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka.

29. Consumer Rights

Nothing in these Terms is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

Where any provision of these Terms conflicts with a mandatory statutory right, the applicable statutory provision shall prevail.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

31. Entire Agreement

These Terms, together with the Privacy Policy and any other policies specifically referenced on the Website, constitute the agreement governing your use of the Website, except where separate written terms apply to a specific transaction or service.

32. Contact Us

For questions, complaints, product enquiries or concerns relating to these Terms, please contact:

Raikars

108, Uday House,
8th Main, 30th Cross Road,
Near Post Office, 4th Block,
Jayanagar, Bengaluru, Karnataka – 560011, India.

Phone: 080 41211077
Email: abhi@raikars.com

Website: www.raikars.com

33. Acknowledgement

By using www.raikars.com, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Last Updated: 15 August 2026

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